While we highly recommend Webex Events Registration for a seamless pairing of pre- and in-event data, we also integrate with several third-party registration systems. By integrating your third-party event registration provider with Webex Events, your event's attendee list effortlessly populates in your Event App, Community, or Onsite event. This saves you time and reduces the possibility of errors with manual input!
This article explains the key benefits of integrating your registration provider with Webex Events, lists supported providers, and concludes with an FAQ about how integration data flows into our platform.
Benefits to integrating
Effortlessly populate error-free data
Integrating with event management software takes the uncertainty, cost, and manual effort out of the picture, so you can focus on building amazing attendee experiences. New registrations sync to Webex Events every five minutes, and data is captured exactly as collected, so there are no errors.
Guide attendees to your app
Because information syncs to Webex Events every five minutes, you can guide attendees to your Event App or Community practically as soon as they register! Simply include a link or instructions on how to download the app in the registration confirmation page or email and tell them to sign up using the email they used to register.
⭐️ Keep in mind, please include a note to wait at least 5 minutes before trying to join the event/community.
Personalize the attendee experience
Most registration integrations can take advantage of our Groups feature based on criteria such as the ticket type. Use Groups to segment and personalize your attendees' event experience so they see only sessions and content relevant to their interests and purchase level. For more info about Groups, check this out.
There are up to two sources of cost with third-party integration: the fee we charge to set up the integration, and the fee your registration provider may charge to use their API. Cost may vary depending on the complexity of the information you want to integrate, and not all providers charge an API fee.
Refer to your preferred provider's documentation or contact them for specific pricing information.
Reach out to your Webex Events contact to learn about the Webex Events integration fee.
Providers and data fields
We officially support integration with the following providers:
⭐️ Keep in mind, some integration capabilities may be possible with other providers through Zapier. Get in touch with your Webex Events contact to start a conversation!
We typically bring in first and last name, title, company, email, and ticket types/registration types for each registrant. Depending on the platform, we can bring in additional information for an added fee due to additional setup requirements.
If you think integration is right for you, get in touch with your Webex Events contact, or live chat us!
What happens when multiple users with the same email register?
It's possible for multiple tickets/guests to be associated with one email address, often when one person purchases multiple tickets for others. Since users sign into Webex Events with their email address, only one registrant's information will sync over to Webex Events. To make sure everyone syncs to the Webex Events Platform, you should manually update duplicate attendee email addresses in your registration platform so everyone has a unique email address. Refer to your provider's documentation, or reach out to their support team for assistance updating emails.
Why are there missing attendees?
This is often because different people have the same email address as described above.
What happens when I update information in my registration platform?
We pull information into the Webex Events Platform every 5 minutes. Information we pull overwrites information in Webex Events. Because of this, always make any changes to attendee information in your registration platform, and avoid integrating fields that you or the your registrants might update often, such as the biography.
What happens if we have multiple different registration pages?
We can only pull registrations from one form/page to one Webex Events event. If your registration provider uses a special setup, please consult your Webex Events contact.
How do I make sure Webex Events is pulling from the right event?
Always provide us with the exact event name and event ID (if applicable) to make sure we're pulling the correct information.
How do Cvent Registration Types appear in Webex Events?
Registration Types are reflected in Webex Events as Groups. By default, we name the Groups exactly as they appear in Cvent. If you'd like to change the name of the mapping, let us know in advance. If the integration is already active, please don't delete the groups as that may cause integration issues.
Questions? Chat Us or Email firstname.lastname@example.org