This article explains the offline functionality of Webex Events products where relevant. While several of our products are designed with offline functionality in mind, our products work best with an active internet connection.

⭐️ Keep in mind, be sure to read our allowlist article to make sure attendees on secure networks can access all your content.

Event App

Web App

The Web App won't work without an internet connection.

Mobile App

As long as attendees previously joined an event through the Webex Events App or your Branded App, some functionality will remain available.

  • Anything that relies on an internet connection, such as Shake & Connect, an external link, an embedded video on a Sponsor profile, or a PDF a user might want to download won't be available.

  • Most text aspects of the event such as Agenda information, speaker and sponsor profiles, and the Overview will still be visible if attendees need information.

  • Fully online or user interaction elements such as live streams, the Game feature, and the Wall feature won't work, and some images may not load.

Lead Retrieval

We designed the Lead Retrieval app to keep work online or offline, so exhibitors can keep collecting leads until the internet comes back. The only aspect of Lead Retrieval that won't work is syncing. Since leads collected or edited by one team member can't sync to others, individual team members won't see changes until internet connectivity is restored. Once connectivity comes back, everything will sync up. 👍


If your Onsite kiosk iPads lose venue hard line internet connectivity, the routers that come in your Onsite kit have a SIM card to fall back on. If the routers can't pick up a cell signal, you can still print badges without interruption! However, until you restore internet connectivity, you can't refresh attendee data on iPads. This means that badges won't reflect any changes you make to attendee data in the Webex Events Platform.


No aspect of registration will work without an internet connection.

Live Display

If Live Display loses connection, the screen displays "The Live Display is currently disabled for this event" until connection is restored.

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