FAQs

Joe Watkins avatar Yarkin Sakucoglu avatar Matt Gibson avatar +2
17 articles in this collection
Written by Joe Watkins, Yarkin Sakucoglu, Matt Gibson and 2 others

What are the image dimensions for Event Apps?

Learn the recommended and required image specs for both events and apps
Matt Gibson avatar
Written by Matt Gibson
Updated yesterday

Can I use my own icons for features?

Spoiler alert: YES
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated this week

What are the different apps statuses I see on My Apps?

Learn what app publishing statuses mean and how long each step takes
Joe Watkins avatar
Written by Joe Watkins
Updated this week

How do I update my app after it is published?

How to update your app, including how long it takes and what items can be updated using this process
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated this week

How do I square images, icons, and logos?

Squarify your icons using these instructions
Kara Gladish avatar
Written by Kara Gladish
Updated over a week ago

How do I access the landing page for my event?

Different ways to navigate to the app store links for your event or your app
Matt Gibson avatar
Written by Matt Gibson
Updated over a week ago

How do I get resources and support for the Socio Platform?

Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated this week

Will my event app work offline?

The event apps support offline capability mode and can be used to guide attendees without an internet connection.
Joe Watkins avatar
Written by Joe Watkins
Updated over a week ago

Does Socio support multiple languages?

Joe Watkins avatar
Written by Joe Watkins
Updated over a week ago

What is the difference between My Apps vs My Events?

Definitions and navigation for My Apps and My Events pages in the Socio Platform
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated this week

What is the Event Game?

Drive attendee engagement like never before by creating a game that's perfect for your event!
Joe Watkins avatar
Written by Joe Watkins
Updated this week

How can I see the users who have downloaded my event app?

See how many attendees have downloaded the app and joined the event
Matt Gibson avatar
Written by Matt Gibson
Updated over a week ago

How do I transfer credits?

Transfer credits to another team you have access to
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated this week

What are Socio's Subprocessors?

A list of Socio's current data subprocessors
Yarkin Sakucoglu avatar
Written by Yarkin Sakucoglu
Updated this week

How long will my event be available after it ends?

Can people still access my event in the app once the event is over?
Matt Gibson avatar
Written by Matt Gibson
Updated over a week ago

Can I control the What's Up section in my app?

How does the What's Up section in my app work?
Matt Gibson avatar
Written by Matt Gibson
Updated over a week ago

How do I reset the password for my Platform profile?

I forgot the password for my admin account
Matt Gibson avatar
Written by Matt Gibson
Updated over a week ago