Providing closed captions and translations in your live streams creates an accessible environment for your attendees, and it opens the door to a global audience. However, setting up captions and translations often involves added cost and time spent coordinating with a third-party closed caption provider.

Webex Events Closed Captions & Translations uses machine learning to provide live stream captions in the Agenda and Live Stream features in all 30+ languages we support. In the Web App and Mobile App, captions automatically display the language that attendees set in their app profile settings.

Screenshots of Webex Events Closed Captions & Translations on the Web App and Mobile App.

Since our captioning solution is included with your Webex Events Streaming credit, you can use either Webex Events Streaming by Restream or the Webex Events RTMP Player without paying extra!

Keep reading to learn how to set up and use Webex Events Closed Captions & Translations, and be sure to read the FAQ at the end. 📖

Contents

Enable Webex Events Closed Captions & Translations

Webex Events Closed Captions & Translations is available when you select Webex Events Streaming or Webex Events RTMP in a Live Stream feature or Agenda session.

When creating a Live Steam feature or Agenda session, click the Live Stream field and select either 'Webex Events Streaming by Restream' or 'Webex Events RTMP player'.

Next, toggle 'Enable Closed Captions' to Yes, and select Webex Events Closed Captions & Translations from the 'Closed Captions Provider' drop-down menu.

Screenshot showing the processes just described.

⚠️ Caution! Download any recordings you want to save before deactivating Webex Events Closed Captions & Translations or when switching to or from Webex Events Closed Captions & Translations because doing so generates a new studio URL. This also means that the Speaker URL changes, so send speakers the new link after saving your changes.

When you're done, click Save Changes. It's that easy!

Now attendees can activate closed captions and choose a language while viewing your live streams.

Webex Events Closed Captions & Translations in practice

Now that you know how to enable Webex Events Closed Captions & Translations, let's examine the attendee experience on the Web App and the Mobile App.

Closed Captions & Translations on the Web App

When attendees join a live stream on the Web App, they click the CC icon below the lower right corner of the live stream and select a language from the drop-down. Captions then appear below the live stream.

Screenshot of the Webex Events Closed Captions and Translations in a live stream on the Web App

Closed Captions & Translations on the Mobile App

When attendees join a live stream on the Mobile App, they see a CC icon and a Settings (⚙️) icon. To turn on captions, attendees simply tap the CC icon.

Screenshot of the Closed Captions and Settings icon on the Mobile App.

Tapping the 'Settings' (⚙️) icon opens a window that lets attendees choose their preferred language and also quickly toggle captions on or off.

Screenshots of the Settings and Closed Captions language menu on the Mobile App.

The Mobile App displays closed captions in a few formats. By default, captions appear under the live stream. To show full caption mode without video, attendees simply swipe up on their mobile device. They can also view captions in landscape mode by turning their phones horizontally.

Screenshot of Webex Events Closed Captions & Translations full caption mode and landscape mode on the Mobile App.

⭐️ Keep in mind, landscape doesn't support full caption mode.

Now you know all about setting up and using Webex Events Closed Captions & Translations. Read the FAQs below to learn even more!

FAQs

Here are some common questions and answers we've gathered to help you learn more about Webex Events Closed Captions & Translations.

What live stream providers does Webex Events Closed Captions & Translations work with?

They work with Webex Events Streaming by Restream and the Webex Events RTMP Player for both the Web App and Mobile App. Webex Events Closed Captions & Translations isn’t available for Webex Events Video on Demand or Webex Events Simulive. Captions also aren’t available for video rooms or 1:1 video chats.

How much does Webex Events Closed Captions & Translations cost?

It's included for free when you buy a Webex Events Streaming credit.

How many languages can be translated in a single stream?

Webex Events Closed Captions & Translations supports 35 languages — for now. 😉 To see the full list of available languages, check this out.

How accurate are captions and translations?

Webex Events Closed Captions & Translations use the same technology as Webex Meetings, so you can expect the same level of accuracy described in this Webex blog post. In summary, machines aren't perfect, so Webex Events Closed Captions & Translations aren't as accurate as a human can be.

If you need the accuracy of human captioning and translation for your Live Stream, Webex Events Streaming and Webex Events RTMP integrate with alternative third-party providers like SyncWords. Learn more in our Third-Party Captions & Webex Events Streaming article.

Are captions supported on both the Web App and Mobile App?

Yes! Both the Web App and Mobile App support Webex Events Closed Captions & Translations.

Are audio translations supported?

At this time, Webex Events Closed Captions & Translations doesn't supply audio translations. If you need audio translations for your Live Stream, Webex Events Streaming and Webex Events RTMP integrate with alternative third-party providers like Interprefy. Learn more in our Third-Party Captions & Webex Events Streaming article.

Does Webex Events Closed Captions & Translations add a delay to the live stream?

When you enable Webex Events Closed Captions & Translations, the stream starts with a 30-second delay. This affects in-person speakers addressing Q&A with a hybrid audience. Attendees viewing the session in person while using captions in the live stream will also notice this delay, and virtual attendees will see the stream start 30 seconds after you go live.

What spoken languages are supported?

Webex Events Closed Captions & Translations currently only supports English spoken language. For captioning to work, everyone in the session needs to speak English.

We recommend using SyncWords or Interprefy for sessions and live streams with multi-lingual speakers. For more information about our recommended third-party caption providers, check out Third-Party Captions & Webex Events Streaming.

Do viewers have to reselect their language if they leave and then rejoin a live stream?

If an attendee leaves a live stream and rejoins it, the language they initially chose will remain the selected language option. They will, however, need to turn Closed Captions on again.

Will speakers see the live captions in the Webex Events Streaming by Restream studio?

Speakers and event organizers don’t see live captions in the Studio. Only attendees using the Mobile App and Web App can see closed captions in the live stream.

Will recordings downloaded from the Restream studio include the captions?

At this time, recordings from the Restream studio don't include the captions.

Can I download a transcript of the captions from a live stream?

At this time, Webex Events Closed Captions & Translations doesn't support caption transcript downloads.

Now that you know all about Webex Events Closed Captions & Translations, head over to our Live Streaming Best Practices article for tips on hosting an amazing live stream!

Questions? Chat us or email support@socio.events

Did this answer your question?