Providing closed captions and translations in your live streams creates an accessible environment for your attendees, and it opens the door to a global audience. Webex Events Closed Captions & Translations uses the power of machine learning to bring closed captions and translations in 34 languages to Socio Streaming and the Socio RTMP Player. Our captioning solution supports both the Web App and Mobile App, and it's included with a Streaming credit at no extra cost!

Using Webex Events Closed Captions & Translations not only saves you money, it also saves the time you'd normally spend coordinating with a third-party closed caption provider.

Screenshot of a live stream on the Web App with closed captions turned on.

This article provides an overview of Webex Events Closed Captions & Translations, including instructions for enabling them, how attendees experience them on the Web App and Mobile App, and Frequently Asked Questions (FAQs).

Contents

About Webex Events Closed Captions & Translations

Webex Events Closed Captions & Translations uses machine learning to provide live stream captions in all 34 languages we support. Both Socio Streaming and the Socio RTMP Player support Webex Events Closed Captions & Translations in the Agenda and Live Stream features. In both the Web App and Mobile App, captions automatically display the language that attendees set in their app Profile settings.

Screenshot of language settings on the Web App.

Since our captioning solution is included with your Socio Streaming credit, you don't pay extra!

Webex Events Closed Captions & Translations doesn't support audio translations and isn't as accurate as a human can be. If you need audio translations or the accuracy of human captioning and translation for your Live Stream, Socio Streaming and Socio RTMP integrate with alternative third party providers such as Interprefy and SyncWords. Check out Third-Party Captions & Socio Streaming for more info.

⭐️ Keep in mind, when you enable Webex Events Closed Captions & Translations, the stream starts with a 30-second delay. This affects in-person speakers addressing Q&A with a hybrid audience. Attendees viewing the session in person while using captions in the live stream will also notice this delay, and virtual attendees will see the stream start 30 seconds after you go live.

Enable Webex Events Closed Captions & Translations

Webex Events Closed Captions & Translations is available when you select Socio Streaming or Socio RTMP in a Live Stream feature or Agenda session.

When editing a Live Steam feature or Agenda session, expand the Live Stream section, toggle Enable Closed Captions to Yes, and select Webex Closed Captions & Translations from the Closed Captions Provider drop-down menu.

⭐️ Keep in mind, you must first toggle Enable Live Stream to Yes and select either Socio Streaming or Socio RTMP player before turning on closed captions.

Screenshot of the Enable Closed Captions toggled to Yes and the Closed Captions Provider drop-down with Webex Events Closed Captions & Translations selected.

⚠️ Caution! The Invite Speakers URL changes any time you enable or disable closed captions when Webex Events Closed Captions & Translations is the selected provider, or when you change the provider to or from Webex Events Closed Captions & Translations. Make sure to send speakers the most up-to-date link after making changes.

Click Yes to confirm your caption changes.

Screenshot of the Streaming URL changes pop-up with an arrow pointing to Yes. The Invite Speakers URL is highlighted

When you're done, click Save Changes.

That's it! Now attendees can turn on closed captions and choose a language while viewing your live streams.

Webex Events Closed Captions & Translations in practice

Now that you know how to enable Webex Events Closed Captions & Translations, let's see the attendee experience on the Web App and the Mobile App.

Closed Captions & Translations on the Web App

When attendees join a live stream on the Web App where Webex Events Closed Captions & Translations are enabled, they see a CC icon and a language drop-down in the lower right corner of the live stream.

When attendees join a live stream on the Web App, they click the CC icon below the lower right corner of the live stream and select a language from the drop-down. Captions then appear below the live stream.

Screenshot of the Webex Events Closed Captions & Translations in a live stream on the Web App

Closed Captions & Translations on the Mobile App

When attendees join a live stream on the Mobile App, they see a CC icon and a Settings (⚙️) icon. To turn on captions, attendees simply tap the CC icon.

Screenshot of the Closed Captions and Settings icon on the Mobile App.

Tapping the Settings (⚙️) icon opens a window that lets attendees choose their preferred language and also quickly toggle captions on or off.

Screenshots of the Settings and Closed Captions language menu on the Mobile App.

The Mobile App displays closed captions in a few formats. By default, captions appear under the live stream. To show full caption mode without video, attendees simply swipe up on their mobile device. They can also view captions in landscape mode by turning their phones horizontally.

Screenshot of Webex Events Closed Captions & Translations full caption mode and landscape mode on the Mobile App.

⭐️ Keep in mind, landscape doesn't support full caption mode.

FAQs

Here are some common questions and answers we've gathered to help you learn more about Webex Events Closed Captions & Translations.

What live stream providers will Webex Events Closed Captions & Translations work with?

Webex Events Closed Captions & Translations work with Socio Streaming by Restream and the Socio RTMP Player for both the Web App and Mobile App. Webex Events Closed Captions & Translations isn’t available for Socio Video on Demand or Socio Simulive. Captions also aren’t available for video rooms or 1:1 video chats.

How much does Webex Events Closed Captions & Translations cost?

Webex Events Closed Captions & Translations is included for free when you buy a Socio Streaming credit.

How many languages can be translated in a single stream?

Webex Events Closed Captions & Translations supports 34 languages — for now. 😉 Available closed caption languages correspond to those found in the user image Languages drop-down. To see a full list of available languages, check this out.

How accurate are captions and translations?

Webex Events Closed Captions & Translations use the same technology as Webex Meetings, so you can expect the same level of accuracy you're used to in Webex. That being said, our caption and translation solution uses machine translation, and machines aren't perfect. To learn more about Webex Meetings captions accuracy, check out this Webex blog post. You can also get a personalized ! Reach out to your Socio contact, or schedule a demo.

Are captions supported on both the Web App and Mobile App?

Yes! Both the Web App and Mobile App support Webex Closed Captions & Translations.

Are audio translations supported on the desktop and mobile event apps?

At this time, Webex Events Closed Captions & Translations doesn't supply audio translations on either platform.

Does Webex Events Closed Captions & Translations add a delay to the live stream?

When you enable Webex Events Closed Captions & Translations, the stream starts with a 30-second delay. This affects in-person speakers addressing Q&A with a hybrid audience. Attendees viewing the session in person while using captions in the live stream will also notice this delay, and virtual attendees will see the stream start 30 seconds after you go live.

What spoken languages are supported?

Webex Closed Captions & Translations currently only supports English spoken language. For captioning to work, everyone in the session needs to speak English.

We recommend using SyncWords or Interprefy for sessions and live streams with multi-lingual speakers. For more info about our recommended 3rd-party caption providers, check out Third-Party Captions & Socio Streaming.

Do viewers have to reselect their language if they leave and then rejoin a live stream?

If an attendee leaves a live stream and rejoins it, the language they initially chose will remain the selected language option. They will, however, need to turn Closed Captions on again.

Will speakers see the live captions in the Socio Streaming by Restream Studio?

Speakers and event organizers don’t see live captions in the Studio. Only attendees using the Mobile App and Web App can see closed captions in the live stream.

Will recordings downloaded from the Restream studio include the captions?

At this time, recordings from the Restream studio don't include the captions.

Can I download a transcript of the captions from a live stream?

At this time, Webex Events Closed Captions & Translations doesn't support caption transcript downloads.

Now that you know all about Webex Events Closed Captions & Translations, head over to our Live Streaming Best Practices article for tips on hosting an amazing live stream!

Questions? Chat Us or Email support@socio.events

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