Inclusivity and accessibility are key to Socio's core values, and we strive to make our services available to everyone we can. In some situations, however, we're limited in our ability to serve everyone.

All Socio products including the Socio Platform, Socio's Web App, and the Socio mobile app adhere to the availability standards set forth by our parent company, Cisco. Cisco products are classified under the US Export Administration Regulations and Wassenaar Arrangement as telecommunications/networking equipment in category 5 part 2. The classification of Cisco’s Products and CCATs can be retrieved from Cisco's Public Export Product Data Tool.

Current regulations prevent Socio products from working in:

  • Cuba - CU

  • Iran - IR

  • North Korea - KP

  • Russian Federation - RU

  • Sudan - SD

  • Syrian Arab Republic - SY

  • China - CN

  • Ukraine - UA

  • Belarus - BY

For Cisco's complete statement on General Export Compliance, click here.


What happens when someone tries to join an event from a restricted country?

Attendees trying to join a Web App will see a blank screen after trying to log in. Mobile App attendees won't be able to download the Mobile App.

These rules are controlled by our backend servers, so if your ISP (Internet Service Provider) is registered/operating out of one of these countries, they'll be blocked. That also includes if your VPN is working through an ISP provider in these areas.

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