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Using Single Sign-On with Your Branded App
Using Single Sign-On with Your Branded App
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

A Branded App from Webex Events lets you brand every aspect of the mobile Event App experience to your organization and events. If your organization uses a SAML 2.0 Single Sign-On (SSO) solution, use it to customize how your attendees log in to the app! The SSO option makes user login and account management faster and easier by letting users log in with an existing account that your organization already manages.

Screenshot of the login screen for a Branded App with SSO enabled.

This article acts as an initial resource and reference for IT personnel responsible for managing SSO.

💡 Keep in mind, if the SSO option is selected, you can still enable other login options (Email, Webex, Google, LinkedIn). Plan carefully and communicate with attendees clearly when allowing multiple sign-up and login options with SSO.

Before you begin...

⚠️ Caution! If you're using SSO, you must submit your app for approval no less than 28 days before the date of your first event. This allows time for our team to configure SSO and submit the app for App Store approval.

Setup process for organizers

As the person managing Webex Events for your organization, complete the following steps in the Webex Events Platform to start the SSO process. Click the links in each step for detailed instructions on completing them. 🔍

  1. Complete all steps for setting up your Apple Developer Account and inviting Webex Events.

  2. Create your Branded App and turn on Single Sign-On (SSO) in the 'App Branding' step.

  3. Click the Edit link on the Single Sign-On (SSO) option. In the modal that appears, upload a Button Image and enter the Button Text that will appear on the SSO sign-in button.

    Screenshot of the Manage SSO modal that appears after clicking Edit.
  4. Now, enter the contact information for the primary IT person responsible for managing SSO for your organization. Our App engineers will contact this person to coordinate SSO implementation. Click Save Changes.

  5. Review and publish your Branded App.

From here, our engineers will review the app and let you know if anything else is needed from you throughout the process. At this time, we'll reach out to the IT contact you specified.

💡 Keep in mind, if you select the Invite Only privacy setting in your Event App, the customizable denial message doesn't appear in your SSO sign-in page.

Setup process for IT personnel

After someone with access to the Webex Events platform completes the steps above, we'll create an entity on the Google Cloud Platform and provide you with:

  • Authorization callback URL

  • Entity ID

If your SSO service requires a metadata file, we can provide one at your request. You must then supply us with a metadata file from your service.

Through your preferred vendor (Microsoft ADFS, Okta, One Login, or any provider that supports SAML 2.0), identify us as a Service and provide us with the following:

  • X.509 Certificate

  • Issuer URL

  • SAML 2.0 Endpoint URL

  • A valid testing account from your identity provider so Apple can test and verify your app before publishing

Once we've received these and the Branded App has been approved by Apple and Google, the app will be available on the App Store and Google Play Store.

We strongly recommend thorough testing after the app is published to make sure SSO works as expected.


Does Webex Events support both IdP (Identity Provider) and SP (Service Provider) initiated login?

We only support SP initiated login.

What protocol do you follow?

We use SAML 2.0.

Can I keep someone out of the app without removing them from my SSO?

Yes, you can! Simply follow these instructions for managing app users.

Questions? Chat Us or Email

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