Providing live stream recordings to your attendees within your Webex Events event is a very simple process! Follow the three steps in this article, and you'll have those recordings ready in no time. 📺

⭐️ Keep in mind, the recording section of an Agenda session is only available for Virtual and Hybrid type events. If your event is an In-Person type event, consider using the Custom List feature to host your recordings as described below.


Step 1: Download the recording

If you're using Webex Events Streaming, simply download the MP4 recording from Restream.

⭐️ Keep in mind, a recording is available to download for 30 days after the live stream ends, so be sure to download recordings as soon as possible. After 30 days, it's deleted from the studio, and you can't recover it.

In the Studio, click the Download recordings button next to the 'Go Live' button and choose either Full video or Full audio. If you went live in the studio multiple times, recordings are listed by date and time from most recent to least recent.

Screenshot of the Webex Events Streaming studio with the Download Recordings modal open.

⭐ Keep in mind, if you went live multiple times in a single Webex Events Streaming studio, use video editing software to splice the separate recordings into one video file.

If you're not using Webex Events Streaming, reference the documentation for your chosen provider to find out where to download the recording.

Step 2: Upload the recording to Video Center

From the Manage page of your Webex Event or Communtity, click the Video Center tab, then click New Item.

Screenshot of the New Item button on the Video Center page.

In the modal that appears, enter a title in the File Title field that clearly identifies the video. This way, you'll easily find it once you're ready to add it to an Agenda session or Live Stream feature. Next, click the Browse button to select the video file you want to upload from your computer.

⭐️ Keep in mind, all uploaded video files are converted to MP4 format. Uploading files already in MP4 format saves time.

Once you've selected the video, click Upload, and the modal will close.

Screenshot of the Upload File modal.

While a video is uploading, you can queue more files for upload. The 'Status' column shows whether the video is Queued, Uploading/Converting, or Complete. Once the status is Complete, you can show the recording to attendees using one of the methods outlined in the next step of this article.

Screenshot of the Video Center page showing two videos with a status of 'Complete'.

Step 3: Add the recording to an Agenda session, Live Stream feature, or 'Recording' feature

There are several ways to add recordings for attendee viewing. The method you choose may depend on which feature you used for the live stream, or your personal preference.

Add a recording to an Agenda session

If you ran your live stream in an Agenda session, you can add the recording link to the session. Simply edit the session, scroll to the Live Stream section, select Webex Events Video on Demand from the drop-down, and select the video you uploaded to Video Center.

Screenshot of the Recording section of the Agenda session creation modal.

Click Save Changes to finish.

After the session's end time, attendees will see the 'View Recording' button under the session title.

⭐️ Keep in mind, the 'View Recording' button may take up to fifteen minutes to appear after the session ends.

Screenshot of the View Recording button for an Agennda Session on the Web App.

When attendees click the View Recording button, the session page opens and the video automatically starts playing. Attendees can pause the video, use the playback slider to scan forward or backward in the recording, and adjust volume.

Add a recording to a Live Stream feature

If you ran your live stream in a Live Stream feature, simply edit the feature, click the Live Stream drop-down, and change the provider to Webex Events Video on Demand. Use the Video File drop-down to select the video you uploaded to Video Center. Click Save Changes when you're done.

Screenshot of the Edit Live Stream modal. Webex Events Video on Demand is selected.

If you'd like, edit the feature's settings and add 'Recording' to the name.

⚠️ Caution! Changing the Live Stream provider from Webex Events Streaming to something else will cause you to lose access to the studio. Make sure you've downloaded all recordings from the studio before you change the provider.

Once you've added the recording, attendees can click on the Live Stream feature to view the recording. They can pause the video, use the playback slider to scan forward or backward in the recording, and adjust volume.

Screenshot of Live Stream feature recording on the Web App.

Add a Recordings feature (Custom List feature)

If you want to show recordings for all sessions in one place, use the Custom List feature! This is a very user-friendly way to provide multiple recordings to your attendees since recordings are gathered together in one place.

⭐ Keep in mind, if your event had only one live stream, add it to a Live Stream feature as described earlier.

To add a recordings feature, add a Custom List feature, rename it as 'Recordings', and set it to Grid View. For complete instructions on how to do this, check out our Custom List feature guide.

Screenshot of Custom List Settings, renamed 'Recordings' and set to Grid View.

Edit the feature and click New Item. In the modal that appears, enter the session title as the Name, then select a 'play' or 'video' type icon.

Screenshot of the New Item modal for the Custom List feature.

Set the Booth Size to Small. Click the Content Provider drop-down and select Webex Events Video on Demand from the list. Select the video you uploaded to Video Center and click Save Changes when you're done.

Screenshot of the process just described.

On the Event App, the feature displays recording titles and descriptions, and attendees click the Visit button on the recording they want to watch.

Screenshot of the Custom List feature in Grid View on the Web App.

When Web App attendees click a recording, the video appears in the middle of the screen, and they can click the video to play it.

Screenshot of a video on demand recording playing.

On the Mobile App, attendees tap Video to view the recording. The video opens in their device's default web browser.

Screenshots of the Video button and the full screen recording playing on the Mobile App.

Now you know all about adding live stream recordings to your Webex Events event!

Pro tips! 😎

  • Make sure you have a good internet connection when you download the recording and when you upload it to the Video Center. This ensures that you get the recording out to your attendees as quickly as possible.

  • If you upload the recording to an Agenda session, Web App users can click away from the recording and keep watching it in the lower right corner of the screen while they interact with your event.

  • Use the Web List feature for a simpler Recordings feature than we described earlier.

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