⚠️ Caution, this article is intended to share a potential fun use case for our incredibly flexible platform. We don't have a partnership with any vendors listed in this article, and our team doesn't provide technical support for their products. For help with any outside vendors, please contact their support.

To see examples of our For Fun articles in action, check out our For Fun demo event by clicking the button below. 👇 Simply sign up for the event with your email or social login, and explore!

About tawk.to

You can easily create a customized help center, including knowledge base and live chat, using tawk.to — and seamlessly embed it in your app as a standalone feature, or in a live stream Custom Tab. Keep reading to learn more! 📖

tawk.to Resources

For more information on tawk.to, including how-to's, capabilities, and more, check out their awesome Help Center. We particularly recommend the following resources:

Create Your tawk.to Help Center

Head to tawk.to and create an account. Enter the name of your event, and paste the shareable Web App link found in the Socio Platform.

Screenshot of the Property Details step.

Add any other team members that should have access to the knowledge base, and select whether they should have access as an admin or agent. You can designate which properties they have access to.

⭐️ Keep in mind, admins have the ability to modify the settings for sites and pages, and invite other people. Agents only have the ability to answer chats from the site or page, but can't modify any of the settings.

Click the book icon in the left menu to start creating a page. Next, select a name and URL for your knowledge base.

Screenshot of the General Settings section.

On the Appearance section, we recommend uploading your event’s logo and selecting your theme color to match your event’s branding.

Screenshot of the Appearance section.

⭐️ Keep in mind, you can also select your favorite font style for the articles, but we recommend keeping it simple and easy to read.

On the Knowledge Base menu, you can start creating your articles and categories. If you have six or more articles, we recommend putting articles under categories. That way, attendees can quickly browse through to find the articles that are relevant to them.

Screenshot of the New Article button on the Tawk.to website.

Click the Configure button in the upper-right corner to customize your knowledge base page, enable/disable the ticket submission form, and even add a chat widget. We recommend customizing the chat widget’s color as well to match your branding. You can also enable/disable and customize your live chat’s pop up message and picture on the trigger menu.

Screenshot of the Configure button on the Tawk.to website

Once you've published your articles and assigned them to relevant categories, you're ready to embed the help center in your app. Click the View Site button in the upper-right corner, next to the Configure button, and grab the URL for your knowledge base before proceeding with the steps below.

Screenshot of the Visit Site button on the Tawk.to website.

Embed your knowledge base in Socio

Embed with a Custom Tab

If you'd like to use your tawk.to knowledge base for help during live streams, you can add it to a Live Stream feature or an Agenda session. Web App users will see your help content in a new tab to the right of the live stream panel, so they can get help or more information without leaving the live stream or opening a new tab. Mobile app users can click the custom tab to launch the help center on their device.

For more information on using Custom Tab in a Live Stream feature, check this out. For a look at using a Custom Tab in an Agenda session, look at this.

Add a help center feature

If you'd like a dedicated tab in our event where folks can ready your help content, you can do so with the Web Link feature.

Simply add the deature to your event, edit it, and enter the URL that you copied in the previous step. Make sure you uncheck the box for Open link in external browser. You don't need to use the Pass Data to URL checkbox.

Screenshot of the Edit Web Link modal. A Tawk.to link has been pasted in, and the checkbox mentioned above is unchecked.

Missing something?

Let us know if you used this in your event and found a specific feature useful, or if we missed something that you think we should share with other customers.

Questions? For help with any outside vendors, please contact their support.

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