⚠️ Caution, this article is intended to share a potential fun use case for our incredibly flexible platform. We don't have a partnership with any vendors listed in this article, and our team doesn't provide technical support for their products. For help with any outside vendors, please contact their support.
To see examples of our For Fun articles in action, check out our For Fun demo event by clicking the button below. 👇 Simply sign up for the event with your email or social login, and explore!
You can easily create a customized help center, including knowledge base and live chat, using tawk.to — and seamlessly embed it in your app as a standalone feature, or in a live stream Custom Tab. Keep reading to learn more! 📖
For more information on tawk.to, including how-to's, capabilities, and more, check out their awesome Help Center. We particularly recommend the following resources:
Create Your tawk.to Help Center
Add any other team members that should have access to the knowledge base, and select whether they should have access as an admin or agent. You can designate which properties they have access to.
⭐️ Keep in mind, admins have the ability to modify the settings for sites and pages, and invite other people. Agents only have the ability to answer chats from the site or page, but can't modify any of the settings.
Click the book icon in the left menu to start creating a page. Next, select a name and URL for your knowledge base.
On the Appearance section, we recommend uploading your event’s logo and selecting your theme color to match your event’s branding.
⭐️ Keep in mind, you can also select your favorite font style for the articles, but we recommend keeping it simple and easy to read.
On the Knowledge Base menu, you can start creating your articles and categories. If you have six or more articles, we recommend putting articles under categories. That way, attendees can quickly browse through to find the articles that are relevant to them.
Click the Configure button in the upper-right corner to customize your knowledge base page, enable/disable the ticket submission form, and even add a chat widget. We recommend customizing the chat widget’s color as well to match your branding. You can also enable/disable and customize your live chat’s pop up message and picture on the trigger menu.
Once you've published your articles and assigned them to relevant categories, you're ready to embed the help center in your app. Click the View Site button in the upper-right corner, next to the Configure button, and grab the URL for your knowledge base before proceeding with the steps below.
Embed your knowledge base in Socio
Embed with a Custom Tab
If you'd like to use your tawk.to knowledge base for help during live streams, you can add it to a Live Stream feature or an Agenda session. Web App users will see your help content in a new tab to the right of the live stream panel, so they can get help or more information without leaving the live stream or opening a new tab. Mobile app users can click the custom tab to launch the help center on their device.
Add a help center feature
If you'd like a dedicated tab in our event where folks can ready your help content, you can do so with the Web Link feature.
Simply add the deature to your event, edit it, and enter the URL that you copied in the previous step. Make sure you uncheck the box for Open link in external browser. You don't need to use the Pass Data to URL checkbox.
Let us know if you used this in your event and found a specific feature useful, or if we missed something that you think we should share with other customers.
Questions? For help with any outside vendors, please contact their support.