⚠️ Caution, this article is intended to share a potential fun use case for our incredibly flexible platform. We don't have a partnership with any vendors listed in this article, and our team doesn't support their products. For help with any outside vendors, please contact their support.

To see examples of our For Fun articles in action, check out our For Fun demo event by clicking the button below. 👇

About tawk.to

You can easily create a customized help center, including knowledge base and live chat, using tawk.to — and seamlessly embed it in your app.

tawk.to Resources

For more information on tawk.to, including how-to's, capabilities, and more, check out their awesome Help Center. We particularly recommend the following resources:

Create Your tawk.to Help Center

Head to tawk.to and create an account. Enter the name of your event, and paste the shareable Web App link found in the Socio Platform.

Add any other team members that should have access to the knowledge base, and select whether they should have access as an admin or agent. You can designate which properties they have access to.

⭐️ Keep in mind, admins have the ability to modify the settings for sites and pages, and invite other people. Agents only have the ability to answer chats from the site or page, but can't modify any of the settings.

Click the book icon in the left menu to start creating a page. Next, select a name and URL for your knowledge base.

On the Appearance section, we recommend uploading your event’s logo and selecting your theme color to match your event’s branding.

⭐️ Keep in mind, you can also select your favorite font style for the articles, but we recommend keeping it simple and easy to read.

On the Knowledge Base menu, you can start creating your articles and categories. If you have six or more articles, we recommend putting articles under categories. That way, attendees can quickly browse through to find the articles that are relevant to them.

Click the Configure button in the upper-right corner to customize your knowledge base page, enable/disable the ticket submission form, and even add a chat widget. We recommend customizing the chat widget’s color as well to match your branding. You can also enable/disable and customize your live chat’s pop up message and picture on the trigger menu.

Once you've published your articles and assigned them to relevant categories, you're ready to embed the Help Center in your app. Click the View Site button in the upper-right corner, next to the Configure button, and grab the URL for your knowledge base before proceeding with the steps below.

Create Your Knowledge Base Feature

Add a Web Link feature. Edit the feature and enter the URL that you copied in the previous step. Make sure you uncheck the box for Open link in external browser.

Missing something?

Let us know if you used this in your event and found a specific feature useful, or if we missed something that you think we should share with other customers.

Questions? For help with any outside vendors, please contact their support.


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