⚠️ Caution! Socio Streaming by StreamYard has been discontinued for all new customers. Existing events that have already selected Socio Streaming by StreamYard for their live streams can continue to use StreamYard. If you’re a new customer or making a new event, please use Socio Streaming by Restream.

Table of Contents

Streaming and Moderating

Customization

Recording and Encoding

Connectivity and Browsers

Troubleshooting


Streaming and Moderating

How many speakers or presenters can be on a stream at a given time?

You can have 12 people in the studio at a time, with a max of 10 people on screen. Therefore, you could have 2 people moderating or providing tech support, and 10 people speaking or presenting. Anyone with the link can join and no login of any kind is required. However, if you choose the "Guests Must Authenticate" setting, your guests will be required to validate with Facebook or YouTube before joining the stream. This will allow you to ban someone, if needed. If you have more than 12 people joining your stream, you may choose to have a "waiting room" in another meeting tool, or use another streaming tool with Socio's RTMP Player.

Can I invite a speaker as an admin so they can control backgrounds, banners, chats, etc?

You can use this process to invite the person to your event team. Once they've joined your team, they can edit the Agenda session or live stream and click the Enter Studio button so they can control all the back-end features of the stream.

What happens when my studio is full?

If there are already 12 presenters in the studio, and a 13th person tries to join, they'll see a message with a Try Again button telling them the studio is full. If you want to allow a new presenter into the studio, someone else must leave the studio, or you can kick a presenter from the studio. To kick a presenter, click the three dots on their webcam card, click Kick From Studio, and then tell the other presenter to refresh their page to join the studio.

Can I test my stream?

Yes, but if you want to Go Live during your test, don't do it with a real session or Live Stream feature! Once you click Go Live in a stream, you can't go live again for that stream. Instead, make a test session or Live Stream feature, do all your testing, then delete the test when you're done.

If I leave the Studio after I click Go Live, will the stream end?

If you click Go Live, and then everyone leaves the studio, the stream will auto-close after 10 minutes. If this happens, you can't click Go Live again. You'll have to make a new session/Live Stream feature.

How many streams can I run at once?

There is technically no limit to how many streams you can run at once, but we recommend using session for concurrent streams. You should also plan carefully to have speakers, moderators, etc. well-coordinated.

Can I choose the streaming quality?

StreamYard does have a toggle to change stream quality from 720p to 1080p, but we've capped stream quality at 720p to ensure a consistent and inclusive experience for speakers and attendees alike across all devices, locations, and connection speeds.

What is the suggested resolution for Socio's RTMP Player?

We suggest a resolution of HD 1280x720P.

Can I stream a session to my event and another site (YouTube, Twitch, etc.) at the same time with Socio Streaming?

With Socio Streaming, no. With the Socio RTMP player, yes!

Can I see Q&A answers in the Studio?

There isn't a way to see Q&A answers in the Studio, but if you have your attendees use chat instead, you will be able to see chat messages in the Comments tab on the right side of the studio.

Can I send messages to attendees from the Studio?

We don't offer the ability for speakers to interact with stream chat unless they also have the stream open as an attendee in a different tab or on a different device.

Can I remove unwanted messages from the live stream chat?

There isn't any way to remove chat messages from a live stream unless you completely block the user who posted the message. This is not recommended unless under very severe circumstances.

How do I show my PowerPoint presentation in presenter mode with only one monitor?

Import your presentation into Google Slides, and make sure all the formatting is good. Open the presentation in a separate browser tab from StreamYard. In Google Slides, click the arrow next to Present and select Presenter View. When the Presenter View window opens, decrease the size of both browser windows so you can see both the StreamYard studio and your slides. When it's time to share your screen, share only the Google Slides browser tab, NOT your whole screen or the presenter view window. Now, proceed through the presentation as you normally would. You'll be able to see your speaker notes and the run time clock as you go!

⭐️ Keep in mind, if your presentation contains a video, be sure to check the Share Audio box when selecting the tab to screen share.


Customization

How long can the videos I upload to the Video clips section be?

When sharing videos or pre-recorded content, you are limited to 10-minute videos that are 200 MB or less. These should be short intro, outro or sponsor videos, or video overlays. If you would like to replay pre-recorded content as live content (Simulive or Simulated Live), we recommend checking out another broadcasting software.

Do I have to upload videos/graphics/banners to every streaming studio in my event?

Nope! When you upload something to one studio, it'll be instantly available in all the others.

Is there any way to share video larger than 200MB/longer than 10 minutes?

Instead of using the Video clips section to upload videos, you can click the Share button at the bottom of the screen, and select Video File. This lets you share a video of any length right from your computer. You can also share your screen to show a video to your session attendees.

How many pre-recorded videos can I share?

As long as your videos meet the requirements, there is no limit to how many you can have.

What are the dimensions for Banners and Logos in Socio Streaming?

Logo image: 150×150 px

Overlay image: 1920x1080/1280x720

Where can I find graphics to use in my stream?

You can create overlays, backgrounds, logos and any other types of graphics in programs like Canva, Photoshop, and Figma. If you rather have someone else do this for you, consider looking at StreamerTemplates. StreamerTemplates offers a large selection of both free and paid templates.

What is the character limit for Banners?

200 characters.

Can I include closed captions?

Yes! Check out this article to learn how to implement them in your event.


Recording and Encoding

Is the stream recorded automatically?

Yes! However, the recording has an 8 hour limit. If your stream will run for longer than 8 hours, consider recording with a different platform through the RTMP player.

Can I prevent the stream from being recorded?

All streams are automatically recorded, and the recording feature cannot be turned off. If you're working with sponsors or speakers who are concerned for privacy reasons, you might consider using the RTMP player with an alternative streaming service. You can also reach out to Streamyard support to have them delete the recording sooner than the normal 15-day period.

After the stream, how long does it take for the recording to be downloadable?

Approximately 5 minutes for a 6-8 hour stream, 2 minutes for an hour stream, and under a minute for a 5 minute stream.

Where can I find the recording?

Once you launch the studio, in the upper right corner you will see the Go Live button. Once you go live and end the stream, that button changes to Leave Studio and a dropdown called Links appears in the upper right corner next to Leave Studio. Click on the Links dropdown, and click Download Recording.

Screenshot of the Socio Streaming Studio with the Links button expanded and an arrow pointing to

How long will the recording be available?

The recording is available for 15 days after your stream, after which it will be deleted.

What type of file format will the recording be?

The recording will be in mp4 file format.

What is the encoding bitrate in Socio Streaming?

1080p HD: 4500kbps video bitrate

720p HD: 3000kbps video bitrate

Audio bitrate: 128kbps


Connectivity and Browsers

Is there a dial-in option?

No. Users may only join via the Web App or the mobile app.

Do I need to use an ethernet connection to present/view?

It's not required for presenters or viewers to use an ethernet connection, but for the best streaming experience, plugging into your router is recommended over using WiFi.

What is the minimum internet speed required for presenters?

You’ll want an upload speed of at least 4 Mbps. You can test your speed here. Make sure you’re looking at upload speed, not download.

What is the minimum internet speed required for viewers?

According to our streaming provider, StreamYard, viewers need a minimum of 5 Mbps upload/download speed to watch a 1080p HD stream. Keep in mind that users can still experience varying stream quality depending on a wide range of variables, even if they have good internet speed. Things that can impact viewer stream quality include network latency, WiFi saturation, hardware limitations, and viewers running multiple programs at once, to name a few.

What browser should I use?

Chrome, Firefox and Opera all work well. Unfortunately, other browsers, like Safari, do not support our technology yet. We recommend Chrome for the best experience.


Troubleshooting

The stream isn't picking up my mic. What do I do?

  1. Are you using the correct mic? Click the settings button to check.

  2. Are you using a headset or mic with a mute button? Make sure it’s not muted.

  3. Is another program using your mic (another meeting tool for example)? Quit those, then refresh the page.

  4. Did you mute your mic in your computer settings?

  5. Restart your browser. If that doesn’t work, restart your device. This fixes most issues.

  6. Still not working? Reach out. We’re happy to help!

I'm on a Mac, and I lost camera/mic access. What do I do?

On Macs, your browser may lose access to your camera and mic.

  1. On your Mac, click the Apple logo in the top left > System Preferences > Security & Privacy.

  2. Click Privacy

  3. Click Camera

  4. Check the box next to your browser

  5. Click Microphone

  6. Check the box next to your browser

I'm on an iOS device, and I lost camera/mic access. What do I do?

Ensure Safari has camera/mic access

  1. Open your iPhone/iPad settings.

  2. Find Safari in the settings list and ensure camera/mic access is on.

Ensure Socio Streaming has camera/mic access

If you’re on iOS 13 or higher, follow these steps as well:

  1. On Socio Streaming, tap the AA icon, then Website Settings.

  2. Ensure both camera and mic access are set to Ask or Allow.

I'm on a Mac Catalina, and my browser lost access to my screen. What do I do?

On Mac Catalina, your browser may lose access to your screen.

  1. On your Mac, click the Apple logo in the top left > System Preferences > Security & Privacy.

  2. Click Privacy

  3. Click Screen Recording

  4. Check the box next to your browser

Questions? Chat Us or Email [email protected]

Did this answer your question?