How many speakers or presenters can be on a stream at a given time?

You can have 12 people in the studio at a time, with a max of 10 people on screen. Therefore, you could have 2 people moderating or providing tech support, and 10 people speaking or presenting. Anyone with the link can join and no login of any kind is required. However, if you choose the "Guests Must Authenticate" setting, your guests will be required to validate with Facebook or YouTube before joining the stream. This will allow you to ban someone, if needed. If you have more than 12 people joining your stream, you may choose to have a "waiting room" in another meeting tool, or use another streaming tool with Socio's RTMP Player.

How long can my pre-recorded video content be?

When sharing videos or pre-recorded content, you are limited to 10-minute videos that are 200 MB or less. These should be short intro, outro or sponsor videos, or video overlays. If you would like to replay pre-recorded content as live content (Simulive or Simulated Live), we recommend checking out another broadcasting software.

Is the stream recorded automatically?

Yes!

After the stream, how long does it take for the recording to be downloadable?

Approximately 5 minutes for a 6-8 hour stream, 2 minutes for an hour stream, and under a minute for a 5 minute stream.

Where can I find the recording?

Once you launch the studio, in the upper right corner you will see the Go Live button. Once you go live and end the stream, that button changes to Leave Studio and a dropdown called Links appears in the upper right corner next to Leave Studio. Click on the Links dropdown and from there you can click Download Recording.

How long will the recording be available?

The recording is available for 15 days after your stream, after which it will be deleted.

What type of file format will the recording be?

The recording will be in mp4 file format.

What is the minimum internet speed required for presenters?

You’ll want an upload speed of at least 4 Mbps. You can test your speed here. Make sure you’re looking at upload speed, not download.

What is the minimum internet speed required for viewers?

According to StreamYard, viewers need about 5 Mbps upload/download speed to watch a 1080p HD stream.

Do I need to use an ethernet connection to present/view?

It's not required for presenters or viewers to use an ethernet connection, but for the best streaming experience, plugging into your router is recommended over using WiFi.

What browser should I use?

Chrome, Firefox and Opera all work well. Unfortunately, other browsers, like Safari, do not support our technology yet. We recommend Chrome for the best experience.

Where can I find graphics to use in my stream?

You can create overlays, backgrounds, logos and any other types of graphics in programs like Canva, Photoshop, and Figma. If you rather have someone else do this for you, consider looking at StreamerTemplates. StreamerTemplates offers a large selection of both free and paid templates.

What is the suggested resolution for Socio's RTMP Player?

We suggest a resolution of HD 1280x720P.

Can I include closed captions?

Closed captions aren't currently available with Socio Streaming.

How many videos can I share?

As long as your videos meet the requirements, there is no limit to how many you can have.

The stream isn't picking up my mic. What do I do?

  1. Are you using the correct mic? Click the settings button to check.
  2. Are you using a headset or mic with a mute button? Make sure it’s not muted.
  3. Is another program using your mic (another meeting tool for example)? Quit those, then refresh the page.
  4. Did you mute your mic in your computer settings?
  5. Restart your browser. If that doesn’t work, restart your device. This fixes most issues.
  6. Still not working? Reach out. We’re happy to help!

I'm on a Mac, and I lost camera/mic access. What do I do?

On Macs, your browser may lose access to your camera and mic.

  1. On your Mac, click the Apple logo in the top left > System Preferences > Security & Privacy.
  2. Click Privacy
  3. Click Camera
  4. Check the box next to your browser
  5. Click Microphone
  6. Check the box next to your browser

I'm on an iOS device, and I lost camera/mic access. What do I do?

Ensure Safari has camera/mic access

  1. Open your iPhone/iPad settings.
  2. Find Safari in the settings list and ensure camera/mic access is on.

Ensure Socio Streaming has camera/mic access

If you’re on iOS 13 or higher, follow these steps as well:

  1. On Socio Streaming, tap the AA icon, then Website Settings.
  2. Ensure both camera and mic access are set to Ask or Allow.

I'm on a Mac Catalina, and my browser lost access to my screen. What do I do?

On Mac Catalina, your browser may lose access to your screen.

  1. On your Mac, click the Apple logo in the top left > System Preferences > Security & Privacy.
  2. Click Privacy
  3. Click Screen Recording
  4. Check the box next to your browser



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