The 'NOT CONNECTED' status means that the Webex Events Platform doesn't have access to your Apple Developer account. If you previously connected an Apple Developer account, you'll likely need to check that your Apple Developer account hasn't expired and that all Apple agreements have been accepted.
First, log in to your Apple Developer account to check for any alerts. Very often, your Apple Developer account will display alert banners that tell you if some action is required.
If there aren't any alerts on your account, or you're still unable to connect your account to Webex Events, follow the troubleshooting steps below. 👇
Expired Apple Developer account?
If it's been more than 1 year since you made your Apple Developer account and you didn't opt for auto-renewal, your Apple Developer account has likely expired. Follow these instructions from Apple to learn how to renew.
⚠️ CAUTION! If your Apple Developer account has expired, do not create a new account if you already have a Branded App associated with your expired account.
Unsigned Apple Developer agreements?
As an Apple Developer account holder, Apple will periodically ask you to accept new or updated agreements. If you're unable to update an existing app or finish creating an app in the Webex Events Platform, it may be because you haven't accepted pending agreements.
In this case, even though you may have already granted Webex Events access, your app will show as 'NOT CONNECTED' on the Configurations tab of your app.
To accept any new agreements, the person responsible for managing your organization's Apple Developer Account should follow these steps:
Developer Agreements
Log in to the Apple Developer portal.
Click the Membership icon.
Scroll down and click Show Agreements.
Under the Agreements header, check the Action column to find agreements that need to be updated.
After accepting the agreement(s), it can take up to 30 minutes for Apple to process the acceptance.
Return to your Branded App and click the refresh icon next to the 'NOT CONNECTED' indicator. It should update to 'CONNECTED'. If it doesn't, try again after half an hour, then go to the next step in this article for further help.
Tax/License Agreements
Log in to the Apple App Store Connect portal. You may notice a banner at the top of the page indicating that there's an agreement to be signed. Click Review Agreement to sign.
If there's no banner, click the Agreements, Tax, and Banking icon.
Under the Agreements header, check the Action column to find agreements that need to be updated.
After accepting the agreement(s), it can take up to 30 minutes for Apple to process the acceptance.
Return to your Branded App and click the refresh icon next to the 'NOT CONNECTED' indicator. It should update to 'CONNECTED'. If it doesn't, check for any other agreements that may need to be signed, then try again after half an hour.
Does Webex Events still have permission to access your account?
If your Apple Developer account isn't expired and you've checked that unsigned agreements aren't the problem, then you may not have given us all the necessary permissions when you granted us access, or you may not have invited us using our new email address. Refer to our Grant Webex Events Access to Your Apple Developer Program article for detailed steps on inviting us!
If you'd like to delete our old email address from your Apple Developer account, refer to Apple's documentation to learn how to do that.
Questions? Chat Us or Email support@socio.events