The 'NOT CONNECTED' status means that the Webex Events Platform doesn't have access to your Apple Developer account. If you previously connected an Apple Developer account, you may need to check that your Apple Developer account hasn't expired and that all Apple agreements have been accepted.

Screenshot showing the Grant Webex Events Access step of creating a Branded App. The Not Connected indicator is visible.

Very often, simply logging into your Apple Developer account and looking for alert banners will tell you if some action is required.

Screenshot showing account action banners in an Apple Developer account.

If you don't see any alerts on your account or you're still unable to connect your account to Webex Events, follow the troubleshooting steps below. 👇

Expired Apple Developer account?

If it's been more than 1 year since you made your Apple Developer account, and you didn't opt for auto-renewal, your Apple Developer account has likely expired. Follow these instructions from Apple to learn how to renew.

⚠️ CAUTION! If your Apple Developer account has expired, do not create a new account if you already have a Branded App associated with your expired account.

Unsigned Apple Developer agreements?

As an Apple Developer account holder, Apple will periodically ask you to accept new or updated agreements. If you're unable to update an existing app or finish creating an app in the Webex Events Platform, it may be because you haven't accepted pending agreements.

In this case, even though you may have already granted Webex Events access, your app will show as 'NOT CONNECTED' on the Configurations tab of your app.

To accept any new agreements, the person responsible for managing your organization's Apple Developer Account should follow these steps:

Developer Agreements

  1. Log in to the Apple Developer portal.

  2. Click the Membership icon.

  3. Scroll down and click Show Agreements.

  4. Under the Agreements header, check the Action column to find agreements that need to be updated.

  5. After accepting the agreement(s), it can take up to 30 minutes for Apple to process the acceptance.

  6. Return to your Branded App and click the refresh icon next to the 'NOT CONNECTED' indicator. It should change to 'CONNECTED'. If it doesn't, try again after half an hour, then go to the next step in this article for further help.

Screenshot of the Grant Webex Events Access step. The refresh icon is indicated.

Tax/License Agreements

  1. Log in to the Apple App Store Connect portal. You may see a banner at the top of the page indicating that there's an agreement to be signed. Click Review Agreement to sign.

  2. If there's no banner, click the Agreements, Tax, and Banking icon.

  3. Under the Agreements header, check the Action column to find agreements that need to be updated.

  4. After accepting the agreement(s), it can take up to 30 minutes for Apple to process the acceptance.

  5. Return to your Branded App and click the refresh icon next to the 'NOT CONNECTED' indicator. It should change to 'CONNECTED'. If it doesn't, check for any other agreements that may need to be signed, then try again after half an hour.

Screenshot of the Grant Webex Events Access step. The refresh icon is indicated.

Does Webex Events still have permission to access your account?

If your Apple Developer account isn't expired, and you've checked that unsigned agreements aren't the problem, then you may not have given us all the necessary permissions when you granted us access, or you may not have invited us using our new email address. Check out our Grant Webex Events Access to Your Apple Developer Program article for detailed steps on inviting us!

If you'd like to delete our old email address from your Apple Developer account, please refer to Apple's documentation on how to do that.

Questions? Chat Us or Email support@socio.events

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