The 'NOT CONNECTED' status means that the Webex Events platform doesn't have access to your Apple Developer account. If you previously connected an Apple Developer account, you'll likely need to check that your Apple Developer account hasn't expired and that all Apple agreements have been accepted.
When you log in to your Apple Developer account, any actions requiring your attention appear at the top of the page.
Here are some common reasons your Branded App may appear as 'NOT CONNECTED'. 👇
Expired Apple Developer account
If it's been more than 1 year since you made your Apple Developer account and you didn't opt for auto-renewal, your Apple Developer account has likely expired. Until you renew your Apple Developer account membership, your apps won't be available to download in the App Store, and you won't be able to submit new apps or updates.
Follow Apple's instructions for renewing your Apple Developer account.
⚠️ Caution! If your Apple Developer account has expired, do not create a new account if you already have a Branded App associated with your expired account. If the account holder is no longer with your organization, contact Apple to transfer ownership.
Unsigned agreements
As an Apple Developer account holder, Apple will periodically ask you to accept new updated agreements. If there are new agreements to be signed, the person responsible for managing your organization's Apple Developer Account must log in to the Apple Developer portal to review and sign agreements.
You may also need to sign updated tax or license agreements. Follow Apple's instructions on signing tax and license agreements.
Does Webex Events still have permission to access your account?
If your Apple Developer account isn't expired and there aren't any unsigned agreements, you may not have given us all the necessary permissions when you granted us access, or you may not have invited us using our newest email address. Read our Invite Webex Events to Your Apple Developer Account article for instructions.
If you want to delete our old email address from your Apple Developer account, refer to Apple's documentation to learn how to do that.
Refresh the app
After you've signed all agreements and corrected any other issues, return to the Webex Events platform and try refreshing your app.
💡 Keep in mind, it can take Apple up to 30 minutes to process changes in your Apple Developer account.
Return to your Branded App and click the refresh icon next to the 'NOT CONNECTED' indicator. It should update to 'CONNECTED'. If it doesn't, try again after half an hour. If your app still won't connect, live chat with our support team so we can help. 👍
Questions? Chat with us or email support@socio.events.