You'll be amazed at how quick and easy it is to create your community! The main tasks involved in creating a community in the Socio Platform are outlined below. 👍

The video below walks through the process of creating a Community in the Socio Platform.

Once you have logged into the Socio Platform, you will be taken to the My Events page, which lists all of the events you have created or have access to. Click the Communities tab at the top of the page, and click Create Community button in the upper right corner to get started!

1) Basics

Consider the Basics to be the what, where, when, and how of your community! The four quick and simple steps to get started are:

1a) Community Details

Community Name - Enter the name of your community. We recommend that this follow the same naming convention that you have used in other materials, such as your website.

Community Description - Describe what your community is all about, and why someone would join! This could be copied and pasted from your website if applicable.

☞ Does your community have a theme?
☞ Who joins this community?
☞ Do you want to highlight your community sponsorship here?

Best Email Address to Reach You - This field is internal-only, and will serve as the main point of contact for the Socio Platform. This person should have access to the Socio Platform.

How many community members are you expecting? - This field is internal-only. Enter the number of members that you are anticipating for the community. This helps us measure adoption.

Select Your Time Zone - Select the time zone that you will build your content in. Among other impacts, users will see calendar session times with this time zone as well as their own time zone.

1b) Privacy Settings

The Privacy Settings control how app users gain access to the community content. The app itself will be available to anyone to download, but you can ensure only the right people get access to the content of your community. Not sure which privacy setting to choose? Check this out!

We're also happy to chat about what would work best for your community, so don't hesitate to reach out! The privacy setting can be changed at any time, and no matter which you choose, we can provide templates for app download instructions for you to provide to your community members.

2) Choose Features

This is where most of your activity in the Socio Platform will take place. Click the Add Features button and click the features you want to add, then edit the features to add content to them. You can also add more later, or remove them after you’ve added them. You can change the name of the features, edit the icons or even have custom icons for your features! Want more info on Features? Check this out! 👍

3) Customize Appearance

The Appearance page is where you upload your community logo and cover image, and choose the layout for your community app home page. Check out our Look Book for inspiration!


Upload the Logo for your community with the following dimensions:

  • Minimum: 100px by 100px

  • Recommended: 500px by 500px

  • Maximum: 1000px by 1000px

The Logo will be shown on the community home page, as shown below:

Cover Image

⭐️ Keep in mind, we do not recommend including text or important information on the Cover Image since it will be cropped depending on a user's device and its location within the app.

Upload the Cover Image for your community with the following dimensions:

  • Minimum: 200px by 100px

  • Recommended: 1000px wide by 500px tall

  • Maximum: 2000px wide by 1000px tall

The Cover Image will be shown on the community home page, as shown below:


Select which layout is perfect for your community home page. Not sure which one to choose? Check this out!


The Preview on the right of the Appearance page and the Features page reflects the updates you make in real time, allowing you to view the community content as your community members will see it.

4) Publish Community

Click the Publish Community button in the top-right corner of the Appearance page to publish your community to the Socio App, or your branded app. Choose the team that is linked to your Socio product credits.

⭐️ Keep in mind, you can work on anything under Communities at any time - even after your community and app are both published! Any changes you make to your communities will be reflected in the app within a matter of seconds.

Congrats - you're ready to manage and test your community! 🎉

Questions? Chat Us or Email

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