The Attendees page on the Registration Event lets you view attendees' registration information and take some basic actions on their profile.

⭐ Keep in mind, the registration attendee profile is different from an attendee's Event App profile.

Screenshot of the Attendees page.

At a glance, the Attendees page shows the following information for each attendee:

  • Attendee Name

  • Email

  • Ticket Name

  • Ticket Name

  • Order ID#

Depending on the Status of the order, there are several actions you can take by clicking the Settings (⚙️) icon next to an Order:

Not Paid status

Complete status

Refunded status

View Attendee Profile

View Attendee Profile

View Attendee Profile

View Order

View Ticket

View Ticket

Resend Confirmation

View Order

View Order

Add new attendees one at a time by clicking the New Attendee button, or import them in bulk by clicking the Import button. Adding registrants via the Attendees page is especially useful for keeping track of attendees who order tickets in person at the box office the day of the event. Check out our Import Feature Templates article for more info on importing content.

⭐️ Keep in mind, this page is also useful if you want to tie an attendee back to the order information, and you only have the name of the attendee that didn't order the tickets.

Screenshot of the New Attendee and Import buttons on the Registration Attendees page on the platform.

When more than one person registers using the same email address, a warning banner appears above the attendee list, warning you that there are duplicates. Click the Show Duplicates button to filter the attendee list to only attendees with duplicate emails.

Screenshot of the Duplicate Email banner, with the Show Duplicates button indicated.

To learn more about finding and fixing duplicate emails, check out our Duplicate Emails in Webex Events Registration article.

Attendee Registration Info

When you click View Attendee Profile, the Attendee's name, email, and order information appear on the left. Click the Settings (⚙️) icon next to their name to resend their order confirmation or view their order. Click the View Ticket button to see the PDF copy of their Ticket, or click View App Profile to view the attendee's Event App profile.

⭐ Keep in mind, the View App Profile option only appears if your Registration event is linked to an Event App.

The Attendee Registration Info section contains basic registration information, Custom question answers, and the Registration Language they selected if you enabled Machine Translation. If you enabled UTM parameters, captured UTM data appears at the bottom of this section.

Screenshot of an attendee profile.

Click the Settings (⚙️) icon and click Edit to update the attendee's name or email.

That's all there is to it! Now, take a look at the Lite Check In feature.

Questions? Chat Us or Email

Did this answer your question?