Integrating Cvent with Socio keeps your attendee data in sync between systems. The integration brings over registrants and invitees from your Cvent event to populate the Socio attendee list.
The standard integration we provide for Cvent is outlined below. For any additional functionality, reach out to your Socio contact!
Cvent is a software-as-a-service (SaaS) company that offers web-based event management software for meeting site selection, online event registration, event management, email marketing, and web surveys.
How Cvent integrates with Socio
Setup is simple! After we receive the credentials and integration details, we will confirm that all needed information is collected. After that, we'll set up the standard integration within 5 business days. There's a fee from Cvent for using the API Credentials, be sure to ask your Cvent Account Manager.
See below for more information on how to access your API Credentials. Once you have your API Credentials, please send it to your Socio contact.
The integration will pull updates from Cvent every 5 minutes.
Cvent to Socio Field Mappings
The standard Cvent integration pulls the following data points on Cvent's Invitees & Registrants list:
The following optional fields may also be included in the integration at no additional cost:
Contact Profile Image
As an additional cost add-on, the following fields may also be included in the integration:
Answers to Registration Questions
⭐️ Keep in mind, you must request these additional fields if you'd like these to be included in your integration.
How to Obtain Your Cvent API Credentials
You'll need to contact your Cvent Account Manager to purchase your SOAP API. For more information, check this out.
The API Credential will contain three fields:
Account Name — This is the Account Name used to log in to Cvent, e.g. SOCIO001
API User Name — This is in the format SOCIO001Api
API Password — An 11 character password provided by Cvent
⭐️ Keep in mind, the API Credential is NOT your login credential.
You'll also need to allowlist IPs for API. Follow these instructions from Cvent to do that. Since Socio uses cloud servers, we're not tied to a single IP Address. Input 0.0.0.0 in the Allowed IP Addresses field.
Cvent Resources and Help
What happens when multiple users with the same email register in Cvent?
When a registrant or invitee brings a guest with them, they often share the same email with the main registrant. Since users sign into Socio with their email, only one of the guest's information will be brought over by default. To address the email duplication issue, you should manually update the guest's email in Cvent to have it populate correctly in the Socio Platform. Don't want to give guests app access? Let us know and we can filter the guest invitees out!
What happens when I update information in Cvent?
The Socio API checks Cvent for updates every 5 minutes. Information pulled from Cvent overwrite the fields on the Socio Platform. Keep this in mind, and avoid integrating fields that you or the Cvent users might update frequently, such as the biography.
If I cancel an order in Cvent, will it automatically remove the user profile from Socio?
No. Cancelations in Cvent aren't reflected in Socio. You'll need to manually Remove or Block them in your event. Click here for details on how to do that.
How will the Registration Types in Cvent appear in Socio?
Registration Types are reflected in Socio as groups. By default, we'll name the groups exactly as they appear in Cvent. If you'd like to change the name of the mapping, let us know in advance. If the integration is already active, please don't delete the groups as that may cause integration issues.
How do I make sure Socio is pulling from the right event?
By providing us with the Event ID instead of the event name, you can make sure that we are pulling information from the right event. For instructions on how to find your Event ID, check this out.
Need more help?
Interested in additional functionality not described here? Want to learn more about the benefits of integration and why you should integrate your registration system? Reach out to your Socio contact!
Questions? Chat Us or Email [email protected]