⚠️ Caution, Socio no longer recommends embedding Zoom in the Socio Platform. If you choose to use embedded Zoom or must use Zoom due to previous plans, please read the two paragraphs below.

Due to recent issues we’ve seen with the Zoom embedded experience unexpectedly not working for periods of time, Socio opens Zoom “Join Live Stream” links externally by default. Socio highly recommends leaving this setting checked. When the Join Live Stream button is clicked, the meeting/webinar will open in the native Zoom client, and avoid the Zoom embedded version. If you choose to uncheck this setting, you'll return to the embedded option, but you leave yourself open to potential issues with the embedded Zoom.

If you decide to continue to use the embedded version of Zoom, continue with this article to learn more about the functionality limitations and how to set up your Zoom webinars and meetings.

About Zoom

Zoom is a leader in modern enterprise video communications, with an easy-to-use, reliable cloud platform and several pricing plans. Zoom provides video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Key Benefits

Unparalleled usability

Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device.

Join anywhere, on any device

Zoom Meetings syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from desktop and mobile.

How Zoom integrates with Socio

There are a few different options when it comes to integrating Zoom with Socio, with choices depending on if you are interested in using Zoom for a Live Webinar or a Video Replay.

⭐️ Keep in mind, Socio opens Zoom “Join Live Stream” links externally by default, and highly recommends leaving this setting checked. When the Join Live Stream button is clicked, the meeting/webinar will open in the native Zoom client, and avoid the Zoom embedded version. If you choose to uncheck this setting, you'll return to the embedded option, but you leave yourself open to potential issues with the embedded Zoom.

  • Live Stream Feature — The Live Stream feature allows app users to join a live stream by tapping a feature icon, instantly launching the live stream on a mobile device or computer.
  • Live Stream section of a Session — The Live Stream section of a Session is perfect when you have multiple Live Stream sessions happening concurrently. Each session/room can have a separate link.

The following chart outlines the features available for Zoom when used with Socio. For more information, check out Zoom’s Help Center.

Common Questions

What is the difference between Meetings, Large Meetings, Webinars, Breakout Rooms, and Cloud Recordings?

Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance. (max 100 participants)

Large Meetings allow up to 500 or 1000 participants, depending on license, to attend a Zoom meeting. The owner or the admin of the account can add this feature for users with Pro licenses and it can be subscribed to on a monthly or annual basis.

Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. Attendees have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute attendees. Webinar licenses start at a capacity of 100 participants and scale up to 10,000 participants. If you need more participants than that, reach out to a Zoom representative. Also, for large webinars keep the Zoom to Live Streaming Providers in mind. allows you to broadcast a Zoom meeting to up to 10000 view-only attendees, depending on the size of your webinar license.

Breakout Rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manually, and can switch between sessions at any time.

Cloud Recordings is when you record a meeting and choose Record to the Cloud, the video, audio, and chat text are recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser.

How do I restrict access to my Zoom webinar or meeting?

Restrict access to the Web App using a password, and Mobile App using privacy settings. This way, only those who have access to the Web App or Mobile App will be able to access the webinar or meeting. You can restrict access further in the Mobile App using groups.

⭐️ Keep in mind, anyone with this access will be able to join the webinar or meeting. They won't need to register, and authentication can't be required.

Can I disable chat for a guest in the webinar, keeping everyone else's chat enabled?

No, you can't disable chat for just one guest - it is "all or nothing." Chat settings must be selected before the event starts. If a guest is spamming the chat, the Host or Co-Host has the option to kick the guest out completely. For more info, check this out.

What security does Zoom offer?

Find resources around Zoom security and privacy here.

What Zoom functionality is supported in different browsers?

Find resources around Zoom features across web browsers here.

What are the recommended Zoom settings when incorporating with Socio?

The following chart outlines our recommendations for each setting associated with creating a Zoom webinar, and a Zoom meeting. For more information, check out Zoom’s Help Center.

What accessibility options are available with Zoom when used with Socio?

Zoom closed captions can be used in the Web App and the Mobile App. However, language interpretation can't be used when Zoom is embedded in Socio, and language interpretation requires the native Zoom app.

As a participant in a Zoom Webinar or Meeting, can I change my view layout?

Participants using Socio's Web App are unable to change from Speaker View in Zoom, due to limitations with Zoom's web app SDK.

However, participants using Socio's Mobile App can change their view.

I want to pre-record a session and stream it live to users, so it still has the feel of a live session. How can I do that?

The best option is to share the host's screen and play the pre-recorded video from that screen. Make sure your audio is coming across! As always, we highly recommend testing ahead of time to ensure the best user experience.

Where can I get more information on Zoom?

The Zoom Help Center has a lot of great resources! We also highly recommend the following resources from Zoom:

Interested in additional functionality not described here? Reach out to your Socio contact!


Questions? Chat Us or Email [email protected]

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