Socio's Eventbrite integration enhances your event building experience by letting you seamlessly sync registrant data directly into your Socio Event's attendee list in real-time. This helps reduce errors caused by manual entry or poorly formatted file imports.

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The standard integration we provide for Eventbrite as well as some best practices that we recommend are outlined below. For questions about additional functionality, reach out to your Socio contact!

About Eventbrite

Eventbrite is a global self-service ticketing platform for live experiences. Eventbrite allows anyone to create, share, find and attend events that fuel their passions and enrich their lives.

How Eventbrite integrates with Socio

Setup is simple! Create your Socio Event or Community, and then send us your Private Token from Eventbrite. Once we've verified our access, we'll set up the standard integration within 5 business days.

⭐ Keep in mind, there's no fee associated with the Private Token provided by Eventbrite.

Once the integration is all set up, Socio pulls updates from Eventbrite every 5 minutes.

Eventbrite to Socio field mappings

The standard Eventbrite integration pulls the following info fields from the Eventbrite database:

  • First Name

  • Last Name

  • Email Address

  • Job Title

  • Company / Organization

  • Barcode (External ID)

  • Ticket Type (Groups)

The following fields may also be included in the integration at an additional cost:

  • Phone, Work Phone or Cell Phone

  • Custom questions

⭐️ Keep in mind, you must request these additional fields if you'd like these to be included in your integration.

How to access your Private Token

We require only your Eventbrite account's Private Token to configure the Eventbrite integration.

To find your token, log in to your Eventbrite account and then navigate to https://www.eventbrite.com/platform/api-keys. You'll see the following page:

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Click the Copy icon to the right of your private token to copy the token to your clipboard, then send it to your Socio contact.

We'll contact you within 5 business days to let you know the integration is up and running. Data syncs from Eventbrite every 5 minutes, so if data seems to be missing from your Socio Event App, simply give it a few minutes. 👍

Eventbrite resources and help

Need help with Eventbrite? Visit their Help Center to access their resources!

Common questions

What happens when multiple users with the same email register in Eventbrite?

It's possible for multiple tickets to be associated with one email address in Eventbrite if a person placed orders for a group. Since users sign into Socio with their email, only one registrant's information will be brought over by default. To address the email duplication issue, you should manually update the guest's email in order to have it populate correctly in the Socio Platform. Click here to learn more about Socio's user profile.

To update an attendee's email manually in Eventbrite, click Manage Attendees in the left panel of your Eventbrite event.

Why is there a discrepancy between the number of attendees on the Socio Platform and my Eventbrite attendee list?

This is usually due to the duplicate email issue described above.

What happens when an update happens in Eventbrite?

Fields pulled from Eventbrite overwrite the fields on the Socio Platform. Keep this in mind and avoid integrating fields that you or the Eventbrite users might update frequently, such as the biography.

It's also possible to only bring over attendee information one time, and not sync updates. Let us know in advance if this is something you're interested in.

Need more help?

Interested in additional functionality not described here? Want to learn more about the benefits of integration and why you should integrate your registration system? Reach out to your Socio contact!

Questions? Chat Us or Email [email protected]

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