Once you activate Lead Retrieval for one of your events, you're all set to start adding and inviting your Sponsors and Exhibitors! Invites go to a Booth Admin - a main point of contact with the Sponsor organization who's in charge of overseeing Lead Retrieval. After you invite the Admin, they'll receive an email with a specific set of instructions on How To Get Started. After they log in, they'll oversee adding Booth Staff and inviting additional Admins.

⭐️ Keep in mind, before you can invite Lead Retrieval Admins, you must first add a Sponsor profile to your Socio Event.

Invite an Exhibitor Admin

From any page in the Socio Platform, click the Lead Retrieval tab.

Screenshot of the product navigation bar. Lead Retrieval is indicated.

On the Lead Retrieval page, locate and click on the event for which you'd like to invite Exhibitors. On the event page, click Invite Exhibitor.

Screenshot of the Exhibitors tab of the Lead Retrieval page for an event. The Invite Exhibitor button is indicated.

In the modal that appears, start by selecting one of the Sponsors or Exhibitors from your Event. Next, enter the new Admin's First and Last names and Email address. The Admin will receive the Lead Retrieval invitation at this email and use it to log into the Lead Retrieval app.

Screenshot of the Invite Exhibitor modal.

If you want to invite another Admin or add Booth Staff for the same exhibitor, click the Add More Booth Staff button. Fill in the fields for the new invitee, and choose whether they're a Staff member or an Admin. You can add as many Admins and Staff as you choose. Click Send Invitation when you're done.

⭐️ Keep in mind, Admins can invite other Admins and Staff, so you don't have to add everyone yourself. You can also add more Admins and Staff later by clicking on the Exhibitor in the list.

Manage Invited and Active Exhibitors

After inviting at least one Booth Admin for an Exhibitor, the Exhibitor status will change to Invited. This means they've received the email but haven't downloaded the app or set up their account for the event. Once an Admin has logged into Lead Retrieval, the status will switch to Active.

Screenshot of the Exhibitors page after some Exhibitors have been invited. The settings icon for one of them has been clicked.

You can click the Settings (⚙️) icon next to an Exhibitor whose status is Invited to resend or delete the invite. Active Exhibitors only have the option to Export. You can also click on an Exhibitor name to view all the Admins and Staff for that Exhibitor, invite more Admins with the Invite link, and see Metrics.

Screenshot of an exhibitor page.

Once an exhibitor is Active, the Admin is in control!


After Exhibitors have started collecting leads, you can click on the Metrics tab to see overall Metrics for all Exhibitors or drill down to one in particular.

Use the dropdown on the top left side to select a specific Exhibitor, and use the dropdown on the top right side to filter by time. Click the Share Metrics link and copy the URL to share the Lead Retrieval Metrics with others too!

The top-level metrics show Total Scans, number of New Leads, Average Lead Quality, and number Active Exhibitors. Below these, there's a graph that shows Leads Retrieved by Hour, Day, Week, and Month.

Screenshot of the Lead Quality, Lead Status, and Top Exhibitors charts.

At the bottom, you'll see the Lead Quality and Lead Status pie charts and the Top Exhibitors chart where each Exhibitor is ranked by Total Scans and New Leads.

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