We're constantly working to make our products better and better for you and your attendees, and that means that you may need to update your published Branded App from time to time. Updating your app gives you access to the latest features and improves the app experience and stability. Use this process to update your Branded App to the latest and greatest. 💪 ⏫

⚠️ Caution! You must submit updates to your Branded App for Apple approval, which can take 2–14 days. Make sure you do any edits to your app before you submit it for the update.

Update your Branded App

On any page in the Webex Events Platform, click the Event App drop-down and select My Apps. On the My Apps page, look at the Settings (⚙️) icon to see if there's an exclamation mark next to it.

If there isn't an exclamation mark, you can still edit your Branded App!

If there is an exclamation mark, click the Settings icon, and click Update.

Screenshot of the update option for an app on the My Apps page.

Now, you'll see the same pages you worked through when you built your Branded Event App. You may be required to update some fields to align with new requirements, so carefully look through each step.

"Not Connected"

When you reach the Grant Webex Events Access step, you may notice that the status indicator says "NOT CONNECTED". This may mean that there's an Apple agreement you need to sign, or that some other issue with your Apple Account may be keeping the app from connecting.

For steps on troubleshooting the NOT CONNECTED status, check out our Why Does My Branded App Say Not Connected article.

Once the Status shows CONNECTED, click Continue.

Screenshot of clicking Continue for an app in Connected status on the Grant Webex Events Access step.

Review and Submit

On the Review page, check out how your app will look to attendees to make sure you like the way it looks before you submit. When you're satisfied that everything is up to date, click the Submit App Updates button.

⭐️ Keep in mind, you must click the Submit App Updates button to finish the submission process!


Your app returns to the Processing status and then goes through the remaining statuses. Your app will remain functional and available to attendees while it's being updated. 👍

Screenshot of a Branded App in Processing status.

It can take 2–14 days for an update to go live on the Apple App Store and/or Google Play Store, but rarely takes more than 4 days.

When the app's status shows AVAILABLE, it's a good idea to send an announcement out to let attendees know they should update the app.

Attendee announcement template

Use this template for emails and announcements to let attendees know they should update their app. Be sure to send the announcement only after your app status is AVAILABLE.

  • Replace the information in curly braces { } with the actual information for your event

  • Edit other text as necessary


We've updated the {app name} event app! To make sure you have access to all the latest features and content, please update the app on your device.

iPhone instructions

Android instructions


Now you know all about updating your Branded App.


Questions? Chat Us or Email support@socio.events

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