We're constantly working to make our products better and better for you and your attendees, and that means that you may need to update your published Branded App from time to time. Updating your app gives you access to the latest features and improves the app experience and stability. Use this process to update your Branded App to the latest and greatest. 💪 ⏫

⚠️ Caution! You must submit updates to your Branded App for Apple approval, which can take 2–14 days. Make sure you make any edits to your app before you submit it for the update.

Update your Branded App

On the My Apps page, your app will have an exclamation mark next to the three-dot icon when there's an update available. If there is an exclamation mark, click the three-dot icon, then click Update.

Screenshot of the steps just described.

If there isn't an exclamation mark, no update is necessary. You can still edit your Branded App, however.

After clicking 'Update', you'll go through the same pages you worked through when you built your Branded App. You may need to update some fields to align with new requirements, so carefully examine the app content at each step.

⭐️ Keep in mind, if your app shows the "NOT CONNECTED" status, refer to our Why Does My Branded App Say Not Connected article.

Review and Submit

On the Review page, examine how your app appears to attendees to make sure you like the way it looks before you submit. When you're satisfied that everything is up to date, click the Submit App Updates button.

⭐️ Keep in mind, you must click the Submit App Updates button to finish the submission process!

Screenshot showing the Submit App Updates button.

Your app returns to the Processing status and then goes through the remaining statuses. Your app remains functional and available to attendees while it's being updated. 👍

Screenshot of a Branded App in Processing status.

It can take 2-14 days for an update to go live on the Apple App Store and/or Google Play Store, but rarely takes more than 4 days. When the app's status shows 'AVAILABLE', send an announcement out to let attendees know they should update the app on their devices.

Attendee announcement template

Use this template for emails and announcements to let attendees know they should update their app. Only send the announcement after your app status is 'AVAILABLE'.

  • Replace the information in curly braces { } with the actual information for your event

  • Edit other text as necessary

We've updated the {app name} event app! To make sure you have access to all the latest features and content, please update the app on your device.

Now you know all about updating your Branded App.

Questions? Chat Us or Email support@socio.events

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