We're constantly working to make our products better and better for you and your attendees, and that means that your published branded app may need to be updated from time to time. Updating your apps gives you access to the latest features and improves the app experience and stability. Use this process to update your Branded App to the latest and greatest. 💪 ⏫

⚠️ Caution! Updates to your Branded App must be submitted for Apple approval which can take 2-14 days. Make sure you do any edits to your app before you submit it for the update.

Update your Branded App

On any page in the Socio Platform, click the Event App dropdown and select My Apps. On the My Apps page, look at the Settings (⚙️) icon to see if there's a red exclamation next to it.

If there isn't a red exclamation, you can still edit your Branded App!

If there is a red exclamation, click the Settings icon, and click Update.

Screenshot showing the process just described.

Now, you'll see exactly the same pages you worked through when you built your Branded Event App. You may be required to update some fields to align with new requirements, so carefully look through each step.

"Not Connected"

When you reach the Grant Socio Access step, you may notice that the status indicator says "NOT CONNECTED". This may mean that there's an Apple agreement you need to sign, or some other issue with your Apple Account may be keeping the app from connecting.

For steps on troubleshooting the NOT CONNECTED status, check this out.

Once the Status shows CONNECTED, click Continue.

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Review and Submit

On the Review page, check out how your app will look to attendees to make sure you like the way it looks before you submit. When you're satisfied that everything is up to date, click the Submit App Updates button.

Screenshot of the App Review page. The Submit App Updates button is indicated.

⭐️ Keep in mind, you must click the Submit App Updates button to finish the submission process!


Your app will return to the Processing status and then goes through the remaining statuses, which you can learn more about here. Your app will remain functional and available to attendees while it's being updated. 👍

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It can take 2-14 days for an update to go live on the Apple App Store and/or Google Play Store, but rarely takes more than 4 days.

When the app's status shows AVAILABLE, it's a good idea to send an announcement out to let attendees know they should update the app.


Questions? Chat Us or Email [email protected]

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