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Update Your Branded App to the Latest Version
Update Your Branded App to the Latest Version

Get the latest and greatest for you and your attendees

Daniel Murphey avatar
Written by Daniel Murphey
Updated this week

We're constantly working to make our products better and better, and that means that you need to update your published Branded App from time to time. Updating your app gives you and your attendees access to the latest features and improves the app experience. If your Branded App needs an update, you must start the update process before publishing an Event App to it.

Use these instructions to update your Branded App to the latest and greatest. 💪 ⏫

⚠️ Caution! You must submit updates to your Branded App for Apple approval, which can take 4–21 days.

1. Update your Branded App

If an update is available, a red dot appears on the My Apps menu item with a number indicating how many apps are out of date. On the My Apps page, an exclamation mark appears next to the three-dot icon on any app with an update available.

  • If there is an exclamation mark, click the three-dot () icon, then click Update.

  • If there isn't an exclamation mark, no update is necessary. You can still edit your Branded App, however.

After clicking 'Update', you'll go through the same pages as when you built your Branded App. You may need to update some fields to align with new requirements, so carefully examine the app's content at each step.

💡 Keep in mind, if your app shows the "NOT CONNECTED" status, read our article about how to resolve the Not Connected status to learn more.

2. Review and Submit

On the Review page, examine how your app appears to attendees to make sure you like the way it looks before you submit. When you're satisfied that everything is up to date, click the Submit App Update button.

The 'Submit App Update' button on the Branded App Review page.

Your app returns to the Processing status and then goes through the remaining statuses. Your app remains functional and available to attendees while it's being updated. 👍

A Branded App in 'Processing' status.

It can take 4-21 days for an update to go live on the Apple App Store and Google Play Store. However, it rarely takes more than four days.

3. Send an announcement to attendees

When the app's status displays as Available, send an announcement to let attendees know they should update the app on their devices.

⚠️ Caution! Only send the announcement after your app status updates to 'Available'.

Use the following template for emails and announcements to let attendees know they should update their app.

  • Replace the information in curly braces { } with the actual information for your event

  • Edit other text as necessary

We've updated the {app name} event app! To make sure you have access to all the latest features and content, please update the app on your device.

Now you know all about updating your Branded App.

Questions? Chat with us, email, or attend a Face to Face session.

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