We update apps regularly in order to provide the best experience for you and your attendees. Updating your apps gives you access to the latest features and improves the app experience and stability. You can request that we update your app to the latest version at a time that you believe is best for both yourself and your attendees. Once you request an update, it will usually take between 2 - 14 days for that update to become live on the Apple App Store and/or Google Play Store. 

Follow the steps below to navigate to and update your app.

Event App → My Apps → Your App → Settings Icon → Update

Check in the top right corner of your app to see if you have an update. You will see a dot alert indicator if there is an update pending to your app. If you do not see this indicator, it means you are currently on the latest version!

In order to update, simply select the settings icon where the indicator is and select Update from the drop-down menu.

Once selecting update, your app will return to the Update Pending status. After that, it will go through the remaining status which you can learn more about here. Your app will remain functional throughout the time period of the new version being updated.

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