The last step of creating a Branded App is submitting it to the Webex Events team for publication on the Apple App Store and Google Play Store. After you submit your Branded App, visit your My Apps page on the Webex Events Platform to track its progress.
As your app moves through each stage, its status updates to reflect its current state. Keep reading to learn about each of the statuses.
⭐️ Keep in mind, Waiting for App Store Approval and Available statuses may take up to a day to reflect the actual status in the Apple App Store and the Google Play Store.
The Building status means you and your team haven't submitted the app yet. You can keep making changes and update everything related to your app. When you're ready, publish your App to start the submission process.
The Processing status means that Webex Events is reviewing your app and building it for submission to Apple and Google. This status also appears when you submit edits to the app, or are updating it to the latest version. This step usually takes 3-4 business days. If your event is coming up soon, please notify our support team on live chat so that we can mark it as urgent.
⭐ Keep in mind, when you first submit your Branded App, you and your attendees won't be able to access the Web App for any linked events/communities for 3-4 days while our team prepares your app for app store approval. To ensure the app processes in as little time as possible, follow our steps for submitting a hassle-free Branded App.
If your app's status stays in Processing longer than 4 business days, check your email for a message from our app team. We've likely reached out to you about an issue preventing the app from moving to the next stage. Check your spam/junk folders! If you can't find any message from us, feel free to start a chat with our support team or email firstname.lastname@example.org.
The Waiting App Store Approval status means we've built the app and submitted it to Apple and Google for review. The app approval timeframe depends on Apple and Google, so we can't provide a perfectly accurate estimate on when your app will become available.
Apple states that app approval can take up to 14 days, so always submit your app at least 14 days before your event. We see almost all apps approved within 2-7 days. On average, Apple reviews 50% of apps in 24 hours and over 90% in 48 hours.
⚠️ Caution! We see longer review times for well-known companies, such as Fortune 1000 companies. If your company, make sure to submit 1-2 weeks earlier than our standard recommendation.
⭐ Keep in mind, if you get a notification from Apple or Google that something is wrong with your app, they'll notify our team, too. Let our app team handle it for you! 👍
The Available status means your App is approved and available on both the Apple App Store and Google Play Store. Congratulations, you're all set to download and start checking out your app!
The Blocked status means you haven't accepted the Apple developer/tax agreements after multiple attempts to contact you.
The Inactive status appears on your App in the following situations:
You didn't renew with Webex Events, and your Branded App has expired.
Payment for Webex Events services wasn't submitted in a timely manner.
Your app is many versions out of date and major app functionality has been deprecated or has major security vulnerabilities.
You've requested temporary app removal from both the Google Play Store and Apple App Store.
Now that you know all about Branded App statuses, check out our guide on submitting a hassle-free branded app.
Questions? Chat Us or Email email@example.com