Getting your Branded App onto the Apple App Store and Google Play Store is a multi-step process. Visit your My Apps page on the Socio Platform to track the status of your app.
As your app moves through each stage, its status updates to reflect its current state.
⭐️ Keep in mind, Waiting for App Store Approval and Available statuses may take up to a day to reflect the actual status in the Apple App Store and the Google Play Store.
The Building status means you and your team haven't submitted this app yet. You can make changes and update everything related to your app. Once you're ready, publish your App to start the submission process.
The Processing status means that Socio is reviewing your app and building it for submission to Apple and Google. This status also shows if you submitted edits to the app, or are updating it to the latest version. This step usually takes 3-4 business days. If your event is coming up soon, please notify us via Live Chat so that we can mark it as urgent.
⭐ Keep in mind, when you first submit your Branded App, you and your attendees won't be able to access the Web App for any linked events/communities for 3-4 days while our team prepares your app for app store approval. To ensure the app processes in as little time as possible, follow our steps for submitting a hassle-free Branded App.
If your app's status stays in Processing longer than 4 business days, check your email for a message from our app team. We've likely reached out to you about an issue preventing the app from moving to the next stage. Check your spam/junk folders! If you can't find any message from us, feel free to start a chat with our support team or email firstname.lastname@example.org.
The Waiting App Store Approval status means we've built the app and submitted it to Apple and Google for review. The app approval timeframe is unpredictable, and we can't provide a perfectly accurate estimate on when your app will become available.
⭐ Keep in mind, if you get a notification from Apple or Google that something is wrong with your app, they'll notify our team, too. Let our app team handle it for you! 👍
Apple states that app approval can take up to 14 days. Once in this status, we see almost all apps approved within 2-7 days. On average, Apple reviews 50% of apps in 24 hours and over 90% in 48 hours. On the chance it takes the full 14 days, please allow at least that long before your event!
⚠️ Caution! We see longer review times for well-known companies, such as Fortune 1000 companies. If you're one of these companies, make sure to submit 1-2 weeks earlier than our standard recommendation.
The Available status means your App is approved and available on both the Apple App Store and Google Play Store. Congratulations, you're all set to download and start checking out your app!
The Blocked status means you haven't accepted the Apple developer/tax agreements after multiple attempts to contact you.
The Inactive status appears on your App in the following situations:
You didn't renew with Socio, and your Branded App has expired
Payment for Socio's services wasn't received
Your app is many versions out of date and major app functionality has been deprecated or has major security vulnerabilities
You've requested temporary app removal from both the Google Play Store and Apple App Store
Now that you know all about Branded App statuses, check out our guide on submitting a hassle-free branded app.
Questions? Chat Us or Email email@example.com