In order to be available on the Apple App Store and Google Play Store, your app must go through a couple steps. You can track the status of these steps by visiting your My Apps in the Socio Platform.
As your app moves through each stage, the status will update to reflect its current state. Waiting for App Store Approval and Available statuses may take up to a day to reflect the actual status in the Apple App Store and the Google Play Store.
The Building status means that this app has not yet been submitted by you and your team. You are still able to make changes and update all fields related to your app. Once you are ready be sure to Publish Your App to begin the submission process.
The Processing status means that Socio will now review your app and begin building it for submission to Apple and Google. This status will also show if you submitted edits to the app, or are updating it to the latest version. This step usually takes 3-4 business days. If your event is coming up soon, please notify us via Live Chat so that we can mark it as urgent.
If your app's status stays on processing longer than 4 business days, check your email for a message from our app team since we'll likely have reached out to you about some issue that's preventing the app from proceeding. Be sure to check your spam/junk folders! If you can't find any message from us, feel free to start a chat with our support team on the Socio website or the Socio platform.
⭐ Keep in mind, you can set your app up for success by following the guidelines in this article. If you get a notification from Apple or Google that something is wrong with your app, let our app team handle it for you! 👍
The Waiting App Store Approval status means the App has been built and we have submitted the app to Apple and Google for review. This step is the most unpredictable in how long it takes and we cannot provide a perfectly accurate estimate on how long it will take to have you app become available.
Apple states that app approval can take up to 14 days. In our experience, we see almost all apps approved within 2-7 days of beginning this status. On average, 50% of apps are reviewed in 24 hours and over 90% are reviewed in 48 hours. On the chance that it takes the full 14 days, please allow at least that long before your event!
⚠️ We see higher review times for well known companies, such as Fortune 1000 companies. If you are one of these companies, be sure to submit 1-2 weeks earlier than you otherwise would.
The Available status means your App has been approved and is available on both the Apple App Store and Google Play Store. Congratulations, you are all set to download and start checking out your app!
The Inactive status is applied to your App in the following situations:
You didn't renew with Socio, and your branded app has expired
Payment for Socio's services wasn't received
You haven't accepted the Apple developer/tax agreements after multiple attempts to contact you
Your app is many versions out of date and major app functionality has been deprecated or has major security vulnerability
You requested that the app be temporarily removed from both the Google Play Store and Apple App Store
Questions? Chat Us or Email [email protected]