In order to be available on the Apple App Store and Google Play Store, your app must go through a couple steps. You can track the status of these steps by visiting your My Apps in the Socio Platform.
When first releasing your app, you will be able to track the status of the app throughout the following process:
The Building status means that this app has not yet been submitted by you and your team. You are still able to make changes and update all fields related to your app. Once you are ready be sure to Publish Your App to begin the submission process.
The Processing status is when Socio will review your app and begin building the app. This step usually takes up to 72 hours. If your event is coming up soon, please notify us via Live Chat so that we can mark it as urgent.
The Waiting App Store Approval status is when the App has been built and we have submitted the app to Apple and Google for review. This step is the most unpredictable in how long it takes and we cannot provide a perfectly accurate estimate on how long it will take to have you app become available.
In our experience, we see almost all apps approved within 2 - 7 days of beginning this status. On average, 50% of apps are reviewed in 24 hours and over 90% are reviewed in 48 hours.
Note: We see higher review times for well known companies, such as Fortune 1000 companies. If you are one of these companies, be sure to submit 1-2 weeks earlier than otherwise.
The Published status is when your App has been approved and are available on both the Apple App Store and Google Play Store. Congratulations, you are all set to download and start checking out your app!
Note: Your app may take a couple hours to appear on the App Store and Play Store after it initially becomes Published.
Questions? Chat Us or Email [email protected]