We know it's important to gather attendee reactions so you can improve your event year after year. We offer options to help you gather this data, and Attendee Insights is one of them! After Web App users complete one of a set of actions, a prompt automatically appears asking them to rate their experience.
The Attendee Insights option is on by default for any Event App with the Web App activated.
How it works
For Web App users, a pop-up appears after they complete one of a set of actions in the Event App. Actions that activate the feedback pop-up include:
Joining three Sessions
Posting three items to the wall
Rating two Sessions, speakers, items, etc. with five stars
Favoriting four items
Submitting six poll answers
Completing six Game challenges
Participating in two unique chats (Session, sponsor, etc)
Attendees choose from five different responses and can leave a comment with their feedback. Responses are 'Love', 'Like', 'Neutral', 'Dislike', and 'Hate'.
The response they choose determines what appears after they click Send Feedback. If the attendee chooses either 'Love' or 'Like', a 'thank you' message appears with two buttons that open the 'Referral Program' and 'Request a Demo' pages of the Webex Events website in a new tab.
If they select 'Neutral' or worse, only the 'thank you' message appears.
Metrics
After attendees submit feedback, the Event App Metrics page shows daily, weekly, and monthly statistics. Click on each of the five feedback types for details on exactly who selected them.
Deactivate Attendee Insights
If you'd like to deactivate Attendee Insights, here's how:
In the navigation bar under 'Event App', click Web App, then check the Prompt attendees for feedback box.
Click Save when you're done.
Now you know all about Attendee Insights! 🎉 If you want to supplement Attendee Insights or simply use a more complex feedback form, consider embedding a survey in your Event App.
Questions? Chat Us or Email support@socio.events